• Serve as QMR to ensure the QMS remains aligned with requirements, report QMS performance and improvement needs to management.

• Ensure quality documentation and controlled procedures are maintained and updated, corrective actions are implemented effectively.

• Coordinate internal and external audits including certification and customer audits.

• Oversee quality standards for incoming, in‑process, and finished goods while approving quality reports and deviations,

• leading root‑cause investigations with corrective actions, and monitoring quality KPIs to drive continuous improvement.

• Oversee audit plans, review findings for timely actions, and use results to drive improvement.

• Manage customer complaints, oversee investigations, and provide professional communication with customers.

• Evaluate supplier quality, support supplier audits, and collaborate with purchasing to establish and implement supplier quality requirements.

• Lead and develop QA/QC teams to ensure strong performance while planning and coordinating training on product quality and quality systems.

• Promote quality awareness and a proactive mindset across the organization while applying structured problem‑solving tools

• (5Why, 8D, Fishbone, etc.) to reduce defects and improve processes.

• Manage QA resources and budget, ensure safety and good housekeeping in QA operations, and actively participate in

• cross‑functional meetings and plant‑wide initiatives.

• Undertake any additional responsibilities assigned by the superior to support effective organizational objective

Experience

• Bachelor’s degree in a related field

• Experience in 7–10 years of QA/QC experience with at least 3 years in a leadership role.

• Experience in root cause analysis (5Why, 8D, Fishbone)

Communication & Language Proficiency

• Strong written and verbal communication skills in English

• Ability to communicate articulately and efficiently with others

Core Competencies/Skill/Any other attribute relevant to the role

• Knowledge of ISO 9001, GMP, HACCP, and related quality standards.

• Internal Auditor certification preferred.

• Strong analytical and problem-solving skills.

• Strong communication and leadership skills.

• Knowledge of supplier quality and customer communication.