📍 Location: Europe (preferred hubs in Western/Central Europe) | Hybrid with regional travel

About the Role

We are looking for an experienced Advanced Services Manager to lead multi-country service delivery across Europe. In this role, you will drive delivery excellence, customer satisfaction, and commercial performance while ensuring a strong focus on safety and engineer well-being.

You will manage commissioning, optimization, troubleshooting, training, and upgrades—leveraging a shared pool of advanced engineers and working closely with global teams.

Key Responsibilities

Operational Leadership & Delivery

• Own regional service delivery, including scheduling, site readiness, and execution standards

• Lead weekly operational reviews and drive continuous improvement

• Act as escalation point for complex, multi-stakeholder customer engagements

• Ensure high-quality documentation, acceptance criteria, and project close-outs

Customer & Commercial Success

• Drive utilization, revenue, margin, and service attach rates

• Improve customer satisfaction (CSAT/NPS), reduce downtime (MTTR), and enhance system performance

• Support sales through service insights and upgrade opportunities

Engineer Well-Being & Safety

• Champion a zero-harm culture and strict safety compliance

• Enforce a maximum of 3 consecutive weeks of travel and ensure proper recovery time

• Proactively manage workload, fatigue risks, and resource rotation

Resource & Cross-Functional Collaboration

• Coordinate with global teams (Upgradings, Training, Remote Support) to optimize engineer allocation

• Contribute to centralized scheduling and 13-week capacity planning

• Align remote and field support for efficient service delivery

Training & Capability Development

• Support on-site and factory training programs

• Track training effectiveness (certifications, productivity, incident reduction)

• Promote continuous skills development across the engineer pool

What You Bring

• Proven experience in field service, operations, or technical service leadership in a multi-country environment

• Strong understanding of industrial service delivery, commissioning, and troubleshooting

• Ability to manage cross-functional teams and complex stakeholder environments

• Solid commercial acumen with experience managing utilization, margins, and service performance KPIs

• Passion for people leadership, safety, and sustainable delivery models

• Willingness to travel across Europe

Why Join Us

• Be part of a global advanced services organization with high-impact work

• Shape a people-first delivery culture that balances performance with well-being

• Work with cutting-edge technologies and a highly skilled international team